Hello there- Happy Pride and happy belated Juneteenth!

Things are certainly looking up around here, especially in the friendly skies. 😉

The latest 🚨

United Airlines is using NLX to challenge the assumption that customers need to wait on hold 

Wednesday, June 22 at Customer Contact Week 2022 onstage at Ceasar’s Forum in Las Vegas, United Airlines and NLX announced they are partnering to work on automated multimodal customer service solutions.

United Airlines is using NLX's multimodal Conversational AI technology to automate customer inquiries about flight cancellations, accessibility requirements, and more. 

"We’re really looking at how you challenge that assumption that people are going to have to wait longer for help. And that’s where we’ve really started to use automation." 

- Rachel Walker, United Airlines Director/MD Innovation & Solutions for Customer Contact Centers 

Other news: 

• Digital Journal: NLX to join mainstage panel at Customer Contact Week - Digital Journal shared the news that NLX would be joining a mainstage panel at CCW! Watch the panel here. 
  
  
• CyberNews: “Many businesses are working harder, not smarter to resolve their customer needs” - Andrei details how Conversational AI can help brands improve their customer service! 
  
  
• Thoughts by Andrei: Our team of 25 speaks 15+ languages - Andrei explains how it impacts our products, culture, and customers.

Company wins 🏅

We're proud to welcome six interns to NLX this summer! Our interns specialize in tech, product, design, and marketing, and will work alongside NLX employees for a ten-week duration!

Please give a warm welcome to: 

• Max English - Software Engineering Intern
• Rashi Dhir - Software Engineering Intern
• JinMei Merchant - Marketing Intern
• Wendy Huang - Marketing Intern
• Kyra McLaughlin - Design Intern
• Monika Sembiring - Product Management Intern 

Don't miss Andrei's latest thoughts on our first internship program here. 

For their full bios, please head to our team page here!

What we're reading 📚

• Forbes: How Customer Service Teams Can Find A Balance Between Tech And People - Liz Tsai details how companies can blend automation and agents together to deliver efficient and effective customer service. 
  
  
• New York Times: Juneteenth - The History of a Holiday - "On June 19, 1865, enslaved African Americans in Texas were told they were free. A century and a half later, people across the U.S. continue to celebrate the day, which is now a federal holiday."
  
  
• Technology Decisions: Demand for automation surges among Aussie businesses - "Nearly all (96%) Australian IT decision-makers report facing increasing demand for automation from business teams, according to new research commissioned by Salesforce."
  
  
• Library of Congress: The History of Pride - How Activists Fought to Create LGBTQ+ Pride

Where we stand 💪

The United States Supreme Court’s decision to overturn Roe v. Wade is a major setback that will have devastating consequences for women and people able to give birth in this country.

Effective immediately, any NLX employee in need of an abortion who does not or will not be living in a state where abortion rights are respected at any point in the future, will have their full travel expenses covered to do so in a state that respects people’s health and basic human rights.

Thanks for reading!

Be sure to follow us on social for more updates.