Hello there!

With Women's History Month drawing to a close, we'd like to take a moment to acknowledge all the female-identifying employees at NLX and in the tech world. We see you and thank you for making a strong impact in the industry.

In other exciting news, NLX has turned the ripe age of four! Happy birthday to us! 🎉

The Latest 🚨

Thoughts by Andrei

Since our charismatic CEO, Andrei, is constantly being interviewed and questioned about what sets NLX apart, we decided to start his own blog on our company page: Thoughts by Andrei. From how startups in the Conversational AI industry should operate, to how he’s running his company, lessons learned, to successes, to where the industry is headed, he’ll cover it all.

Read the first three editions here: 

• Four Thoughts For Our Fourth Birthday
• Inside NLX's Transformative Business Model
• Evolving Titles And Reporting Structures

Company Wins 🏅

Restaurant News: How AI Technology is Helping Restaurants Improve Customer Experience

A recent New York Times article reported why many restaurants are having difficulties with answering customer calls. Whether short-staffed or choosing to abandon phone lines altogether, this seriously harms their customer service.

Conversational AI technology is the perfect solution. Customers can make phone calls 24/7 to get the answers they seek through self-service, without speaking to staff.

Read more to see how NLX is helping restaurants (like Le Rivage) improve their customer experience

More Wins:

• We are expanding several Executive team titles to more accurately capture the scope of work the individuals do, reflect a natural evolution in the Executive reporting structure as the company grows, and fill in impression gaps on sales, partner, and investor calls.
  • Andrei's title will broaden from CEO to include Chief Product Officer to emphasize the lead role he plays in products. The Director of Product, Fadi Baaklini, and the Product Team will report to him. 
  • Brian Dawson – who joined us as Head of Business Development in June 2021 - was tasked with building Sales, Partnerships, and Customer Success functions as part of our revenue focus in the Executive team. Under his leadership, customer signings have increased, our strategic partners are being more active, and the delivery team has gained in strength and stature as they onboard an increasing number of new customers. His new title will be Chief Strategy & Growth Officer. 
    
  • Doug Bryers will remain Chief Operating Officer and continue to oversee Operations and Marketing / Communications; Vlad will remain Chief Technology Officer. 
    
    
• Andrei joined Aeromexico and Accenture in a recent webinar about Conversational AI in the travel industry. Recording coming soon!
  
  
• NLX is featured in Airports International! Flip to page 16 to see how AI is making a strong impact on the airline industry ✈️
  
  
• We've hired some new teammates: Daniel Barrett, Sam Trost, Chance Villegas, and Duo Yu Chen. Welcome aboard! 🎉 Read about them on our About page

What We're Reading 📚

• MarTech Cube reports on how the Conversational AI market is going to grow in the coming years. They also mention NLX's partnership with Amazon Web Services (AWS) 😎 
  
  
• Contact Center Pipeline discusses how AI can help support call centers and their agents to run efficiently and effectively: Supporting the Agent/Customer Experience

Thanks for reading!

Be sure to follow us on social for more updates.