Hello there -

Ok, perhaps we were a little premature in our excitement over fall last month, but now it's most certainly autumn, and there is so much happening! 

Throughout the past month, we celebrated #SolutionsSeptember, a digital campaign to showcase the many (fun!) ways automation can help your business! We also were featured in Amazon's 2022 Digital Transformation Report, selected to participate in Plug and Play's Travel and Hospitality startup program, and announced two new clients! 

Go ahead, jump into this colorful leaf pile of a newsletter and enjoy!

The latest 🚨

NLX Featured in the 2022 Digital Transformation Report:

Investing in the Traveler Experience of the Future

Digital transformation isn’t a new concept. It needs no introduction but requires far more definition than it usually gets.

Built upon an in-depth survey of 951 senior-level travel and hospitality industry leaders in 12 markets across the world, the 2022 Digital Transformation Report — the third annual collaboration between Skift and Amazon Web Services (AWS) — explores how travel companies are taking stock of their technological systems, benchmarking best practices against their peers, and learning when to build in-house, buy off-the-shelf, and partner with specialized vendors.

NLX is featured under the sections "How to create customer value with AI-powered systems" and "Labor issues and retention" on pages 20 and 29.

To read the full, free report, click the button below. 

Other news: 

• NLX was accepted to Plug and Play's final batch of startups to participate in the last of its Silicon Valley program - Plug and Play is an innovation platform that connects startups, corporations, venture capital firms, universities, and government agencies. NLX will be attending several conferences by Plug and Play later this year. 
  
  
• Augment your NetSuite CRM with Conversations by NLX - Did you know Conversations by NLX integrates with Oracle's NetSuite CRM? Click the link to learn more about the benefits of connecting the two platforms and how it worked out for Mon Cheri Bridals! 
  
  
• Thoughts by Andrei:
  • The importance of celebrating the wins - When something good comes from all of our hard work, we at NLX make sure to pause and celebrate the moment! Andrei details why.
  • Valuing your customers' time - Time is valuable - Andrei explains how you can save your customers' time through automation.
  • How NLX values clients' time - In his latest blog post, our CEO shares how NLX saves our clients time (effort and money!) 

Company Wins 🏆

New Clients & Case Studies

Like we mentioned at the top, it has been a busy month! Check out our two newest clients and how they are using the Conversations by NLX platform!

Mon Cheri Bridals

As COVID-19 restrictions lifted in 2022, Mon Cheri experienced a major uptick in business as orders began flooding in. The dramatic uptick resulted in a major uptick in customer inquiries to Mon Cheri’s call center, resulting in long hold times and customer frustration.

Mon Cheri was able to take the pressure off of its call center by transforming its customer contact into 24/7 self-service experiences with Conversations by NLX.

Zeel

Zeel prides itself on its technology designed for seamless healthcare delivery.

NLX offered Zeel a quick solution for new veteran referrals to assist in scheduling appointments using the Conversations by NLX platform.

Zeel’s veteran patients can now complete their intake forms easily and begin their care and services, without the need to contact a customer service representative.

What we're reading 📚

In honor of #SolutionsSeptember, we highlighted some of the different ways our clients use NLX! Check out our latest blog posts below: 

• B2E Self-Service - Conversational AI is often thought of as a B2B or B2C technology, but the benefits of integrating the technology in B2E ways can provide major benefits to your business.
  
  
• B2B Self-Service - No matter the industry, customer service is at the heart of every business. However, the customer experience often gets overlooked in B2B businesses, and that trend is expected to continue. Here's how B2B customer service automation could help your business.
  
  
• B2C Self-Service - B2C self-service can help reduce hold times, extend customer service hours to 24/7, and answer customers' inquiries without ever needing to speak to an agent. Learn more about how NLX can help your brand today.

Thanks for reading!

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