Happy Halloween! This October, we have an exciting new feature update and a great blog post on how conversational AI enhances accessibility.
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Happy Halloween đź‘»

 

No tricks in this newsletter, only treats! Treats like a new channel grouping feature that helps you deploy a single conversation flow across multiple channels (while customizing for each channel in the flow!) 

 

But before we dig in, we want to know - Are you a scary movie fan? Or is Disney's Hocus Pocus pushing it? Reply to this email and let us know! 

Efficiency at its finest

Channel Grouping

 NLX’s Single Flow, Multi-Channel Deployment Feature

 

Conversational Designers can now deploy the same customer journey across any group of channels they desire while retaining the special qualities of each. What’s unique about our channel grouping concept is that you can get the most from each channel you’re deploying to (i.e. content structure and visuals) without having to add any overhead to the team managing these flows.

 

This “build once deploy anywhere” concept has already proven to be a huge efficiency boost to teams that deal with large deployments where they might be managing hundreds if not thousands of customer journeys across an array of channels. 

 

Watch how it works by clicking the video above or read more by clicking the button below. 

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Conversational design for inclusivity

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At the center of NLX’s core values is inclusivity. Our inclusivity value draws from a famous Maya Angelou quote  - “People may not always remember what you said, but they will always remember how you made them feel." Our value continues, "Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included.”

 

In today's technologically driven world, Conversational AI has emerged as a powerful tool that not only enhances user experiences but also contributes significantly to inclusivity through accessibility.  

 

In his latest "Thought by Andrei" post, our founder and CEO shares how Conversations by NLX is making a difference in improving inclusivity through accessibility in various circumstances. 

read more

What we're reading 📚

  • CNBC: Biden issues U.S.′ first AI executive order, requiring safety assessments, civil rights guidance, research on labor market impact - The order aims to "ensure that America leads the way in seizing the promise and managing the risks of artificial intelligence (AI)."

  • East Wind: Peak Data - Kevin Zhang (Founder & Recovering VC) explores how an internet increasingly filled with internet data might lead to model collapse. 

  • Anthropic: Collective Constitutional AI: Aligning a Language Model with Public Input - Anthropic and the Collective Intelligence Project recently ran a public input process involving ~1,000 Americans to draft a constitution for an AI system to explore how democratic processes can influence AI development. 

  • Lightspeed: Five Areas of AI Opportunity, According to Snowflake's Ahmad Khan - Now that the AI hype has started to subside, where are the real opportunities in AI?

Thanks for reading!

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NLX® Conversational AI SaaS products help brands transform their customer interactions into automated, personalized self-service experiences. When implemented, NLX empowers a brand's customers to resolve their own inquiries at their own pace - with no wait time or frustration. 

NLX Inc., 31 Hudson Yards, Floor 11, New York, NY 10001, United States

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