Hello there - Happy Friday!

We're finishing off an exciting month and gearing up for another! With tons of new prebuilt integrations created, more on the way, plus a webinar next week - NLX is busier than ever! 

The latest 🚨

Webinar: NLX and Amazon Lex at 1 p.m. ET April 6, 2023

On Thursday, April 6, 2023 NLX CEO and Chief Product Officer Andrei Papancea and Amazon Lex Head of Product Ruhaab Markas discuss how multimodal conversational AI is transforming proactive and reactive customer self–service to be more engaging and effective. 

The webinar will feature a live demonstration of NLX and Amazon Lex in action (see an early preview here), a quick demo of how to use and integrate Amazon Lex and NLX, and best practices for creating automated conversations, followed by a Q&A session where you can ask the presenters questions about NLP, contact center integrations, and anything else related to the topic.

The webinar is free to attend, but registration is required. To register, simply visit the registration page and fill out the form. Once you've registered, you'll receive a confirmation email with instructions on how to join the webinar on April 6th at 1 p.m. ET.

New Out-of-the-box Integrations in Conversations by NLX

This month, NLX unveiled some game-changing integrations with Amazon Chime SDK and Genesys. These out-of-the-box integrations save NLX customers time and money, allowing them to focus on building, managing, and analyzing their automated conversations. Check out more details on each integration below.  

Amazon Chime SDK

This integration brings conversational AI to places that were previously untouchable. It doesn't matter if your contact center infrastructure is on-prem, entirely cloud-based, or somewhere in between. You can now bring scaleable, context-aware, omnichannel support to your customers no matter where a conversation starts and stops. 

Genesys

The out-of-the-box integration available within the no-code Conversations by NLX™ platform helps Genesys’ customers automate and personalize voice-based channel conversations with seamless, contextual agent escalations (when needed). Drive down wait times and improve customer satisfaction by offering a 24/7 path to resolution.

What we're reading 📚

Andrei writes: "I make it no secret that I previously built the Conversational AI platform for American Express (AmEx). What I haven’t talked about until more recently is that while at AmEx we ran into situations where customers sent *suicide notes into the chat. It’s one of those horrible situations that makes you freeze in your seat and gets you obsessing over how to prevent or address such situations in the future. It’s situations like these where time and a fast, appropriate response are absolutely critical. 

With my experience in hindsight, the understanding that more and more companies want to incorporate ChatGPT, and having read Kevin Roose’s post, I decided to test ChatGPT and see what it would do with such prompts."

The result may surprise you. Read more about the hidden dangers of using generative AI and how NLX provides guardrails to prevent harm. 

*If you or someone you know is struggling with suicide, suicidal tendencies, or emotional distress, help is available 24/7 through the free, confidential 988 Suicide and Crisis Lifeline in English and Spanish. Dial 988 or chat here for immediate support. Visit 988lifeline.org for more information.

Additional Reads:

• aiTech Trend Interview with Andrei Papancea
  
  
• VentureBeat: How to navigate today’s conversational AI and text generative landscape
  
  
• Forbes: Exploring The Possibilities Of Conversational AI: What Do We Want?
  
  
• Travel Agent Central: Travel Demand Underscores Need for Upgrades to Air Travel System

Thanks for reading!

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