It's been an amazing year, and we're grateful for ALL of the support we've received from friends, family, investors, our amazing customers, and of course, our awesome NLX team.
From all of us at NLX, we sincerely wish you, your friends, and your family a very happy, healthy holiday season.
The latest 🚨
The Hill: Tech Leaders laud consumer AI benefits
This month, Andrei joined The Hill's Editor-in-Chief Bob Cusack at the "A More Perfect Union" event to speak about how Conversational AI is shaping the future of customer service.
The Hill reporter Benjamin Johansen writes, "Andrei said he is optimistic about the future of artificial intelligence technology and the ways in which it can transcend the way businesses and their customers interact with each other by 'switching the mindset for consumers that you don’t have to call up or chat with a brand in order to get service. Rather, wherever you are and whatever your most convenient channel of communication is, you can engage in brands and with various different organizations in the most natural way possible, which is conversation.'”
Andrei also discussed the White House's AI Bill of Rights blueprint and how it will shape the use of AI going forward. During the interview, he shared, "I’ve encountered situations where companies try to mask the fact that there might be some AI. … It’s deceitful, and ultimately, customers should know."
You can read the full piece here, or watch the full interview here.
Company Wins 🏆
NLX Achieves AWS Conversational AI Competency Distinction
We are proud to be a global launch partner for the AWS Conversational AI Competency distinction! This designation recognizes NLX for its expertise in developing high-quality, highly effective chatbot, virtual assistant, and interactive voice response (IVR) solutions.
The launch was announced at AWS re:Invent 2022 in Las Vegas, NV earlier this month.
“We are excited to be one of the first companies to have achieved the AWS Conversational AI Competency distinction,” says Andrei Papancea, CEO and Chief Product Officer at NLX. “It sends a message to the market – both existing and potential customers - that NLX’s expertise in Conversational AI on AWS is valid.”
NLX® Conversational AI SaaS products help brands transform their customer interactions into automated, personalized self-service experiences. When implemented, NLX empowers a brand's customers to resolve their own inquiries at their own pace - with no wait time or frustration. As an AWS Advanced Technology Partner, NLX is also backed by Aquila Capital Partners, Sage Venture Partners, Flying Fish Partners, and JetBlue Technology Ventures.
NLX Inc., 31 Hudson Yards, Floor 11, New York, NY 10001, United States
