If you can't already tell, we're pretty excited about Halloween coming up next week! In honor of the spooktacular holiday, we've thrown in a few fun pieces to this newsletter - such as Andrei's 31 haunting facts & stats about the customer service industry, and the history of Halloween - alongside some great NLX news and wins!
If you're ready to dig in, we've keyed up the Ghostbusters theme song for you right here. Just hit play and you're ready to start busting through this newsletter. 👻
The latest 🚨
NLX wins LUXlife Magazine Award!
NLX is honored to accept LUXlife Magazine's award for "Best Customer Service Automation Platform 2022"!
Now running in its seventh consecutive year, the LUXlife Hospitality Awards recognize and award businesses that have been consistent with adapting to keep up their customers satisfied and safe. NLX helps travel and hospitality companies achieve that goal by enabling brands to offer their customers automated, personalized self-service experiences.
👻 31 Spooky Customer Service Facts & Stats - In honor of the upcoming spooktacular holiday, I’ve put together a list of 31 customer service facts and statistics haunting the industry.
Biden-Harris Blueprint for an AI Bill of Rights - As CEO of a growing technology startup, my eye isn’t always super focused on the political space, but this blueprint caught my attention. Here's why.
Company Wins 🏆
New Clients & Case Studies
As a major B2C player in the online health & wellness supplement industry, TriVita was looking for ways to improve their customers' online experience - specifically in getting questions answered quickly.
NLX helped TriVita expand its service hours, reduce wait times, and improve its customer experience by building out a web chat solution, powered by Conversations by NLX. The chatbot currently handles nearly 15 use cases, including finding member ID, tracking the order status, other FAQ-style questions, etc.
NLX® Conversational AI SaaS products help brands transform their customer interactions into automated, personalized self-service experiences. When implemented, NLX empowers a brand's customers to resolve their own inquiries at their own pace - with no wait time or frustration. As an AWS Advanced Technology Partner, NLX is also backed by Aquila Capital Partners, Sage Venture Partners, Flying Fish Partners, and JetBlue Technology Ventures.
NLX Inc., 31 Hudson Yards, Floor 11, New York, NY 10001, United States
